Yes, we ship all over the world. Shipping costs may apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed in the UK will take 5-7 business days to arrive. Deliveries outside the UK can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers and local courier partners. You willl be asked to select a delivery method during checkout.
Our return policy requires you to contact us within 30 days of your purchase. We offer free return for any UK address. Read our full returns policy here.
For returns outside the UK, please re-wrap your purchase as carefully as possible in the original packaging and send it to Shackleton (Returns Department), Unit 401, China Works, Black Prince Road, London, SE1 7SJ, UK.
To exchange an item please inform us of the issue with your product via email, then simply follow the usual return process (info here). Delivery of the replacement product is free of charge.
We do accept product exchanges. Contact us to discuss the exchange you wish to make before following the return process here.
Product
Our entire goose down outerwear range is manufactured and hand-filled in Manchester, UK. Our Kane explorer jacket is made in London, UK.
Our entire knitwear range is made in the UK, either in Manchester or Leicester. Consult our product pages for information on where each sweater collection is created.
Fill power is the measurement of the down’s loft, loosely relating to the insulating ability and performance value of the down. More specifically, it refers to the down’s ability to trap air and provide a greater standard of insulation.
Sign up to our newsletter for all information regarding the restocking of any item in our range. Please note that we cannot guarantee that the item in question will be restocked
All down-filled outerwear can be machine washed or washed by hand with great care. Please consult the down care guide for further information.
We do not currently sell women’s clothing, however we intend to expand our range to include a women's collection in the future. Sign up to our newsletter to stay updated.
We strive to make our apparel the very best it can be, which is why we use materials like Merino. It is a highly sought-after, world-leading wool sourced from the Merino Sheep. It is renowned for its exceptional qualities, including delicate softness, durability and excellent breathability, adding extra performance value.
Yes, ethical sourcing is incredibly important to us. All of our materials are sourced from within the EU and we ensure that they meet all necessary ethical regulations.
Information regarding the exciting new range will be gradually revealed over the coming months. Sign up to our newsletter to stay updated.
We currently do not have a store, but we have exciting plans in the pipeline. During the previous season, our product was available in Harvey Nichols stores across the UK. Sign up to our newsletter to stay updated.
It depends on the creator and the product. All options are outlined on the product page, so look out for customisation options there.
Pioneers
We have supported two world-record-breaking polar explorers: Scott Sears MBE and Louis Rudd MBE. We have also supported a select handful of other incredible people with remarkable ambitions. Read more about Shackleton pioneers here.
We are always keen to hear about people pushing the limits of human achievement. Contact us by filling out your details here and we will get back to you as soon as possible.
Other
The nine-pointed star is an iteration of the iconic symbol that adorns the front of Sir Ernest Shackleton’s grave in Grytviken in South Georgia. Read about The Boss and how he has inspired our innovation here.
Get in touch via our contact page and we will be more than happy to assist you.
