Published rates are quoted in GBP and are based on single room occupancy on hotel nights. Expedition tent nights are based on 4 people sharing (3 x guests, 1 x guide per tent).
Doubles/twins are available with a 5% discount per person.
- 10% non-refundable deposit is required on booking.*
- 40% is payable 6 months before commencement.
- Full payment is due 90 days prior to departure.
- Inside 90 days of departure, full payment is required to confirm a booking.
*Due to the impact of Covid-19 on booking flights, the initial 10% booking deposit will be returnable up to 1st September 2020.
CANCELLATIONS & PAYMENTS
All cancellations must be received in writing. Reservations cancelled more than 90 days to departure are subject to a £500 per person cancellation fee. Reservations cancelled 90 days or less prior to departure are subject to full fee forfeiture. In cases where payment is late, we reserve the right to treat the booking as cancelled by you.
In general there are no specific physical requirements for travel on a Shackleton Quest. A good level of physical fitness is required for all Quests and guests will be expected to be adequately prepared for more challenging activities. Guests with unstable medical/health issues may not be appropriate for this type of expedition and are advised to exercise appropriate caution. Children under 18 and pregnant women are not eligible to attend.
We require all participants to submit basic medical information prior to departure. Upon receipt of that basic medical information, significant disabilities or unstable medical conditions may necessitate additional documentation from a guest’s physician certifying fitness to travel and participate. If additional medical confirmation is requested, participation will not be allowed absent receipt of that confirmation.
NOTE: Please review our medical form at time of booking, and if there is any question regarding your eligibility contact us immediately. While we cannot dispense medical advice, we reserve the right to deny participation to anyone whose individual situation is deemed to be a safety risk, or who has not disclosed accurate information as to their physical or mental condition. In such a case Shackleton cannot be responsible for any expenses incurred. This includes non-refundable fees, airfares or any other miscellaneous expenses. If you have any questions, please contact us for further clarification.
All passengers must carry a Travel Insurance Plan. This plan must cover personal injury, medical expenses, repatriation expenses, evacuation expenses, and pre-existing medical conditions. Additionally, participants are strongly advised to carry a Comprehensive Travel Insurance Plan which should also include coverage for cancellation, curtailment, trip interruption, and all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to or otherwise involving a guest.
The Shackleton Expedition Leader will do everything possible to complete the Quest as outlined in the itinerary. However, itineraries in polar regions are heavily dependent on weather conditions. Occasionally conditions or safety concerns require itinerary changes. The Expedition Team will make every effort to find the best alternative to the original itinerary while keeping guests informed and updated. Itinerary changes are not subject to guest approval/consent, and in the event of such a change no refunds or price adjustments are possible. Placement of a booking with Shackleton Quests amounts to an acknowledgement that itinerary changes are possible.
In the unlikely event that an expedition is cancelled by Shackleton Quests prior to commencement, guests will be offered preferential booking on alternative Quests of similar itinerary based on availability. Should re-booking not be possible, Shackleton Quests will provide a full refund of funds paid to Shackleton. Please note that Shackleton Quests will not be responsible for travel arrangements or other expenses outside the cost of the Quest.
All activities on land or water conducted during a Shackleton Quest are permitted by local authorities and must comply with strict guidelines and regulations. As such, no one may conduct unauthorised activities during a Shackleton Quest. The use of personal recreation equipment or technologies without clear prior consent is not allowed.
All Quests are conducted in English as the principal language.
All participants are subject to instructions or regulations given by the Expedition Team.
PHOTOGRAPHY & VIDEO
Shackleton reserves the right to use photographs and/or videos taken during the operation of the voyage for promotional purposes for the company and/or its sales agents. Guests who prefer that their images not be used are asked to identify themselves to Shackleton prior to travel.
Shackleton may provide services in conjunction with local operators. Shackleton and its designated service providers shall not be held liable for (A) any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any vehicle or equipment operated or provided by such other provider; and (B) any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control. The participant waives any claim against Shackleton for any such loss, damage, injury, or death.
By accepting passage on a Shackleton Quest, the participant acknowledges these terms and conditions and certifies that he/she does not have any mental, physical, or other condition or disability that would create a hazard for him/herself or other participants. Shackleton reserves the right in their sole discretion to accept, decline to accept, or remove any participant from a Quest.
Shackleton reserves the right, without penalty, to make changes in the published itinerary whenever, in their judgment, conditions warrant, or if they deem it necessary for the comfort, convenience, or safety of participants. The Expedition Leader has the right to restrict the activities of any passenger who repeatedly violates protocols.
Shackleton shall not be liable for any air carrier’s cancellation penalty incurred by the purchase of a non-refundable ticket to or from the participant’s departure city. Baggage and personal effects are at all times the sole responsibility of the participant.
Updated May, 2020. Terms & Conditions subject to change.