If you wish to return an item for any reason, you must do so within 30 days of the date of your purchase. If 30 days have past, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We offer free returns and exchanges within the UK. If you are exchanging an item, remember to let us know what you would like. To make a return, email with your proof of purchase and the reason for your return. We will email you a postage label to print and stick onto your package.

Customers outside of the UK are required to pay postage for returns. Please email prior to posting with your proof of purchase and the reason for your return.

For returns outside the UK, please re-wrap your purchase in the original packaging and send it to Shackleton (Returns Department), 401 China Works, Black Prince Road, London, SE1 7SJ, UK

Once your return is received and inspected, we will send you an email. A credit will automatically be applied to your credit card or original method of payment within five working days.

Sale items are non-refundable, you'll be issued a store credit.

For any further assistance, contact our team on